96bet's Privacy Policy

As a trusted online betting and casino platform, 96bet is committed to providing users with a secure and transparent service. We collect only the information that is necessary and reasonable for operating our services.

This Policy applies to:

• All users registered on the 96bet website and mobile platform
• Visitors browsing the website as guests
• Any person who contacts us
• Participants in our promotional activities

96bet may collect the following types of information:

2.1 Personal Identification Information

• Full name and date of birth (for age verification — only persons aged 21 or above may register)
• Email address and mobile number
• Residential address and nationality
• National ID or passport details (for KYC verification)

2.2 Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Name of payment method used (e.g., bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction reference number
• Account balance history

2.3 Usage Data

• IP address and device type and operating system
• Browser type and version
• Time spent on the platform and pages visited
• Gaming activity data — betting history, win and loss records
• Data collected from cookies and similar tracking technologies

2.4 Communication Information

• Records of your conversations with our support team
• Details of complaints or requests
• Messages sent via email or live chat

96bet uses the data collected for the following legitimate purposes:

3.1 Account Management and Security

• New account registration and identity verification (KYC)
• Ensuring login security and preventing unauthorized access
• Confirming age verification (minimum 21 years)
• Detecting attempts to create multiple accounts

3.2 Financial Services

• Processing deposits and withdrawals — minimum deposit ৳300 and minimum withdrawal ৳1,000
• Ensuring transaction security
• Preventing fraud and money laundering
• Correctly issuing bonuses and promotional offers such as the 100% welcome bonus

3.3 Service Quality Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Introducing new games and features
• Managing responsible gaming programs

3.4 Communication and Support

• Providing 24/7 live chat and email support services
• Sending important notifications related to accounts and transactions
• Sending promotional messages where applicable

The 96bet website uses cookies and similar technologies. Cookies are small text files stored on your device that help identify you on future visits.

4.1 Types of Cookies

• Essential Cookies: Essential for the basic functioning of the website — maintaining login sessions, security verification, etc.
• Performance Cookies: Analyze how users use the site — page load times, error records, etc.
• Functionality Cookies: Remember your preferences — language selection, display settings, etc.
• Analytics Cookies: For understanding overall usage patterns — help improve the quality of the site.

You can disable cookies by changing your browser settings, but this may limit some functionality of the site.

96bet takes advanced technical and administrative measures to keep your information secure.

5.1 Technical Security

• SSL/TLS Encryption: All data transfers between you and our servers are encrypted
• Data Encryption: Sensitive data collected is also stored in encrypted form in the database
• Firewall and Anti-Intrusion System: Active monitoring to prevent unauthorized access
• Secure Payment Gateway: All financial transactions are processed through secure channels

5.2 Administrative Security

• Strict access control policy — only authorized personnel can access specific data
• Regular privacy training for staff
• Security verification through third-party audits

5.3 Data Retention Period

We will retain your information for as long as:

• Your account remains active
• Required to fulfill legal obligations
• Necessary for dispute resolution

Even after account closure, certain data may be retained for a defined period due to legal and regulatory requirements.

96bet does not sell or rent your personal information to third parties. However, data may be shared in the following limited circumstances:

6.1 Service Partners

We work with trusted third-party providers who deliver specific services on our behalf, such as:

• Payment processing (bKash, Nagad, Rocket, Upay and banking partners)
• Identity verification services
• Technology and server services
• Game software providers

These partners may use data only for the purpose of providing their designated services and are required to adhere to privacy standards equivalent to this Policy.

6.2 Legal Obligations

We may be required to disclose necessary information pursuant to a court order or a lawful request from a competent authority. This includes:

• Assisting in anti-money laundering (AML) investigations
• Investigations related to fraud prevention
• Complying with lawful legal processes

6.3 Business Changes

In the event of a business merger or acquisition, user data may be transferred. In such circumstances, we will notify users in advance.

By using the 96bet platform, you retain the following rights:

7.1 Right to Access Data

You may request at any time to know what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correct Data

If there is any error or incompleteness in your personal information, you may request a correction. We will update the information after the necessary verification.

7.3 Right to Delete Data

In certain circumstances you may request that your data be deleted. Please note that some data may need to be retained for a specific period due to legal obligations.

7.4 Right to Object to Data Processing

You may object to the use of your data for promotional communications or specific purposes. Submit such requests through the support channel.

7.5 Right to Data Portability

You may request that your data be provided in a structured and machine-readable format, which you can use with another service.

96bet provides services only to persons aged 21 or above. We do not intentionally collect any information from minors.

We verify age during the registration process. If we find that a minor has opened an account, we will:

• Close the account immediately
• We will delete the collected information
• We will cancel all transactions and arrange to refund the deposited funds

If parents believe their child has registered on this platform, please contact us.

96bet's servers and infrastructure may be located in various countries. If your information is processed outside Bangladesh, we ensure that adequate protection measures are in place there as well.

For international data transfers, we:

• Comply with applicable data protection laws and regulations
• Ensure contractual protection measures with third-party providers
• Transfer only the minimum necessary information

96bet may update this privacy policy from time to time. In the event of changes:

• We will publish the new version on this page and update the "Last Updated" date
• For important changes, we will notify you by email or through a notice on the platform
• If you continue to use the platform after the changes, you will be considered to have accepted the new policy

Therefore, it is recommended that you visit this page regularly.

Our privacy policy is closely linked to our responsible gaming programme. 96bet uses information about your gaming behaviour to:

• Identify unusual or high-risk gaming patterns
• Provide the option of self-exclusion or limit-setting when needed
• Offer supportive information for the well-being of users

To learn more about responsible gaming, please visit our Responsible Gaming page.

If you have any complaints or concerns about your data privacy, please contact our support team first. We will endeavour to resolve your complaint within a reasonable time.

Complaint Submission Process:

• Contact us directly via live chat (available 24/7)
• Send a detailed description by email
• Include your account number and a description of the issue